Privacy Policy
Version 1.1 - 07/01/2026
Muscat Property Co. Aust Pty Ltd
(ABN: 226 918 62 218)
Muscat Property Co. Aust Pty Ltd is committed to providing quality real estate services to you. This Privacy Policy outlines our ongoing obligations in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include, but are not limited to, names, residential and postal addresses, email addresses, telephone numbers and other contact details.
This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website, through inspection attendance, property enquiries, applications, from media and publications, from publicly available sources and from third parties. We do not guarantee website links or the privacy policies of authorised third parties.
We collect your Personal Information for the primary purpose of providing our real estate services to you, providing information to our clients, and for marketing and communication purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
You may unsubscribe from our marketing or mailing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or an opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive information will be used by us only:
for the primary purpose for which it was obtained;
for a secondary purpose that is directly related to the primary purpose;
with your consent; or
where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties (such as referees, property owners, landlords, service providers or public registers). In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
to third parties where you consent to the use or disclosure; and
where required or authorised by law.
This may include disclosure to property owners, buyers, tenants, solicitors, conveyancers, financial institutions, government authorities, contractors and professional advisers, where relevant to the services being provided.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss, and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most Personal Information is or will be stored in client files which will be retained by us for a minimum period of seven (7) years, or longer where required by law.
Access to Your Personal Information
You may access the Personal Information we hold about you and request that it be updated or corrected, subject to certain exceptions permitted by law. If you wish to access your Personal Information, please contact us in writing.
Muscat Property Co. Aust Pty Ltd will not charge any fee for an access request, but may charge a reasonable administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of Your Personal Information
It is important to us that your Personal Information is accurate, complete and up to date. We will take reasonable steps to ensure this is the case. If you believe that any information we hold is inaccurate or out of date, please advise us as soon as practicable so we can update our records and continue to provide quality services to you.
Policy Updates
This Privacy Policy may change from time to time. The most current version will be available on our website or provided upon request.
Privacy Policy Complaints and Enquiries
If you have any questions, concerns or complaints about this Privacy Policy or how we handle your Personal Information, please contact us at:
Muscat Property Co. Aust Pty Ltd
Contact: Oliver Muscat
Email: hello@muscatpropertyco.com.au
Phone: 0402 446 656
Address: 22 Gaunson Crescent, Wanniassa ACT 2903
Management Compliance Step – APP 1.2A
Privacy Management Framework
Purpose
To ensure Muscat Property Co. Aust Pty Ltd maintains a proactive and effective privacy management framework that demonstrates compliance with the Australian Privacy Principles (APPs), in accordance with APP 1.2A of the Privacy Act 1988 (Cth).
Compliance Step
The business will take reasonable steps to implement, maintain, and regularly review internal practices, procedures, and systems that ensure compliance with the Australian Privacy Principles by:
1.Governance & Responsibility
Appointing the Licensee-in-Charge or a delegated senior staff member as the Privacy Officer, responsible for privacy compliance, oversight, and decision-making.
Ensuring privacy compliance is embedded within operational management, staff onboarding, and ongoing business practices.
2. Documented Policies & Procedures
Maintaining a current and publicly available Privacy Policy that clearly explains how personal information is collected, used, disclosed, stored, and managed.
Maintaining internal privacy procedures covering:
Collection and handling of personal and sensitive information
Data security and access controls
Use of third-party service providers (e.g. CRM systems, portals, marketing platforms)
Responding to privacy complaints and data breaches
3. Staff Awareness & Training
Ensuring all staff, contractors, and representatives receive privacy awareness training on commencement and periodically thereafter.
Reinforcing obligations relating to confidentiality, appropriate use of client data, and secure handling of personal information in day-to-day real estate activities.
4. Risk Management & Review
Regularly assessing privacy risks associated with business operations, including marketing, trust account operations, tenancy management, and digital systems.
Reviewing privacy practices when:
Business systems or software change
New services are introduced
Legislative or regulatory requirements are updated
5. Monitoring, Complaints & Continuous Improvement
Maintaining a clear internal process for receiving, investigating, and responding to privacy enquiries or complaints in a timely manner.
Recording and reviewing any privacy incidents or breaches to identify improvements and prevent recurrence.
Periodically reviewing and updating privacy documentation to ensure it remains accurate, compliant, and fit for purpose.
Outcome
Through this privacy management framework, the business demonstrates a culture of accountability, transparency, and ongoing compliance with APP 1.2A and the Australian Privacy Principles.